FAQs: Library & COVID-19
How long will the library be closed?
We are currently closed through Monday, April 6, 2020. The closure may be extended at the discretion of City leadership. Please watch the main library webpage and/or our Facebook page for updates.
What about my borrowed materials?
Please keep your borrowed materials at home during the closure. Due dates will be adjusted accordingly and no fines will accrue.
Will I be charged late fees during the closure?
No, late fees will not accrue during the closure.
What will happen to my holds?
Any items currently on hold will remain there while we are closed. We will hold them for five days once we re-open. Pending hold requests will not be processed during the closure.
Why can’t I request materials?
Starting Wednesday, March 25, our system will not allow holds to be placed on our physical materials. As soon as the library re-opens holds will be able to be placed again. All of our digital resources will remain available throughout the closure.
Why can’t materials be returned?
In an effort to keep library staff healthy and safe, and due to limited staffing, we are asking people to keep their materials during the closure. Thank you for your help with this request!
I don’t have a library card. How can I get one while you are closed?
- Please fill out our library card application.
- Once staff has created your card you will receive an email or phone call with your card information. This will give you access to select resources, including eBooks, eAudio, and more from our digital library.
- After we re-open, please visit the front desk with your photo I.D. and proof of address to gain access to your physical card.
I need my library card number but have misplaced my card. How can I get it?
Library staff will supply library card numbers via phone or email during the closure. Please call 308-233-3282 or email email@example.com for assistance with this information. Library staff will verify your personal information (such as an address, phone number, and/or birth date) before providing the card number.
What library resources are available from home?
We have a wide variety of digital resources available for use! If you have questions regarding these online services, please call the library at 308-233-3282.
- OverDrive / Libby: eBooks & eAudio
- RBdigital: eAudio and eMagazines
- TumbleBooks: eBooks for kids
- Freegal: music downloads & streaming
- Kanopy: film streaming
- Digital Newspapers
- Online Learning and Databases
How can I contact library staff during the closure?
We will be answering phones from 9:00 am - 5:00 pm, Monday through Thursday. The main desk phone number is 308-233-3282. You can also reach us by email at firstname.lastname@example.org, or through Facebook messenger.